Setting up exceptions overview

When you configure PureMessage for Microsoft Exchange to take action against certain kinds of mail or content, you can specify "exceptions". This means that you can exempt particular users or groups from the action, or apply a different action to them.

Sample exceptions

Here is an example of exceptions set in the anti-spam part of the Transport (SMTP) scanning policy. Imagine that you want to delete all mail identified as spam, unless it is for:

  • the sales department, who need to be able to check that it is not a misidentified order.
  • the CEO, whose assistant will screen all email.

To achieve this, do as follows:

  1. Set the action for On spam to Delete message.
  2. Click the double-arrow at the end of the On spam bar to display more options. In Except when recipient is: click Add and then click Select users or groups. Select the group you want. Set the action to Quarantine message.
  3. Click Add again and add the CEO. Set the action to Deliver message.

You can also specify the order in which PureMessage for Microsoft Exchange deals with these exceptions. You do this by selecting the exception and clicking Decrease priority or Increase priority. The highest priority exception, i.e. the one that will be applied first, is at the top of the exception list.

For more information on selecting users and groups, see Add users and groups to set up exceptions.

Note If a message is addressed to users with different policy configurations, the message will be split and the appropriate policy will be applied to each message. For example, if a message was outbound and disclaimers were applicable to some recipient domains but not others, the message would be split into domains that take disclaimers and domains that don't.