Managing quarantined items

The Quarantine screen displays quarantined messages, offers a sophisticated search engine to enable you to view and sort your data, and offers an Actions menu to manage selected data.

Click Quarantine.

Message view

The main panel (Message view) displays the quarantined mail, which meets the criteria specified in the Search Quarantine panel.

Double-click a message to view further details about why PureMessage for Microsoft Exchange quarantined it. The Message details dialog box displays the reason for quarantine, email properties and source. (This feature is not available if you have selected more than one message).

You can re-order the columns and PureMessage for Microsoft Exchange will retain this order, even when the administration console is closed and re-opened. The columns include server name, message identifier, time, sender, recipients, subject, spam score etc. By default, when you visit the Message view for the first time, messages from all servers are displayed for the current day and are sorted according to time (latest first).

Search quarantine

You can search for messages based on subject, sender, recipients, message ID, and reason for quarantine, or any combination of these parameters. The text fields support wildcards * and ?.

Enter dates in the To and From fields to filter messages within a particular date range. If you only enter a date in the From field, messages are displayed from this date onwards.

Select a Server from the list or accept the default All servers. Each server listed will be in the PureMessage for Microsoft Exchange group.

Select a Sort by option from the list to sort your data.


In the Actions panel, select an option from the What would you like to do with the selected message? list. You can view email details, delete mail, delete any viral attachments, disinfect, deliver, or submit the email to Sophos for analysis.

Note In the event of the SQL database being unavailable, you may not see all the quarantined items in the message view. If the SQL database fails, quarantined items are queued as files. Once the database becomes available, these queued files will be entered into the quarantine database by a scheduled task (Sophos-PureMessage-QuarResubmitTask). You can run this scheduled task manually or you can wait for it to re-enter data at a scheduled time each day.