How does a user deal with quarantined spam?

Note This section is intended for end users. You can distribute the contents within your organization as instructions.

This section tells you how to view your quarantined email via the PureMessage for Microsoft Exchange quarantine website. From this site, you can delete email you consider to be spam or retrieve email you consider to be genuine.

Viewing your quarantined email

You can access the PureMessage for Microsoft Exchange quarantine website either by following the link in a quarantine digest email or, if your organization uses Active Directory, you can access the website directly from your web browser (such as Internet Explorer).

When you are sent email which qualifies as spam or suspected spam, it is held on the PureMessage for Microsoft Exchange server and available to view via the quarantine website. Your System Administrator sends you notification that this has happened, in the form of a digest email (example shown below).


Email digest

Click on the link in the email to access the PureMessage for Microsoft Exchange quarantine website and view your quarantined email.


Quarantine website

Alternatively, if your organization uses Active Directory, you can access the quarantine website from your web browser. In the Address bar, enter the quarantine website address, which can be provided by your System Administrator, in the format

http://servername:port/

where servername is the name of the server on which PureMessage for Microsoft Exchange is installed and port is the port number for the quarantine digest website (the port is usually 8081).

You may be requested to enter your Active Directory credentials. Enter your username in the format domain\username. If you aren't sure of your Active Directory credentials, ask your System Administrator for help.

If your Active Directory account owns multiple email addresses, the quarantine digest for your account will show email messages from all the corresponding addresses.

For assistance, contact your System Administrator.

Retrieving or deleting your quarantined email

If you have many pages of quarantined items, then you can use the First and Last links to quickly go to the first and last pages of your items. Click Prev to go to the previous page, or Next to access the next page.

Select the email(s) shown on the PureMessage for Microsoft Exchange quarantine website and click Delete or Deliver as appropriate. Click Refresh to refresh the screen.

If you deliver an email then it will arrive in your inbox as shown below.


Delivered email