Hardware Support

All appliances carry a standard Advanced Replacement Warranty. Sophos will initiate the replacement within two hours of a confirmed failure. Next-day delivery (not including delays from international Customs clearing, if required) will occur according to the following cut-offs, Monday through Friday:

Customer Region Local Cut-off Time
United States, Canada 12:00 (Boston, USA)
United Kingdom, EMEA 12:00 (London, UK)
France and Spain 13:00 (Paris, FR)
Germany, Switzerland and Austria 13:00 (Frankfurt, DE)
Italy 13:00 (Milan, IT)
Asia Pacific 16:00 (Sydney, AU)
Japan 14:00 (Yokohama, JP)
Australia, New Zealand 16:00 (Sydney, AU)

Hardware replacement requests received after the times shown above will be fulfilled on the second subsequent business day.

To contact your local Sophos office, see: https://www.sophos.com/en-us/company/contact.aspx