Requesting Support by Email
To file a Sophos Technical Support request via email:
-
On the Email Appliance help window sidebar, click
Sophos
Support.
The Sophos Assistance form appears in the content panel.
-
In the Support request via email section, enter the
following information:
- To: "seasupport"
- Name: your name
- Email Address: your email address
- Company Name: name of the organization to which the Email Appliance is registered
- Subject: short descriptive subject line for the issue
- Additional Info: information that is significant to understanding the problem
- Once you have filled in all of the required and relevant information, click Submit to email the request.