The Sophos Email Appliance offers the best and most reliable gateway protection, while setting a new standard for effective and efficient management.
Sophos appliances draw on twenty years of experience in enterprise threat management, delivering world-class threat protection
in a compact and easy-to-manage format.
Use the Search tab to search the quarantine and logs. Select the type of search to perform from the top drop-down list on
the Search In sidebar. Different Search Parameters are displayed, depending on the type of search selected.
The purpose of this guide is to assist you with the basic configuration steps in the Sophos™ Email Appliance Setup Wizard
and some essential post-configuration tasks.
Certain predefined policy variables are available for use in banners and headers. Others can be used only with certain
types of rules. In addition, there are variables that are designed specifically for use in the SPX Template wizard.
A warning message was displayed because you have edited the text on the Recipient Instructions page of the SPX Template Wizard,
and it no longer matches the end user password options selected on the Password Options page of the wizard.
The Sophos Outlook Add-in simplifies both the reporting of spam messages to Sophos and the encrypting of messages that contain
sensitive or confidential information.
Note You should only open a remote assistance session when instructed to do
so by a Sophos Technical Support engineer.
To open a remote assistance session to Sophos Technical Support:
On the Email ApplianceHelp window sidebar, click Sophos Support.
The Sophos
Assistance form is displayed in the content
pane.
In the Enable/disable remote assistance section,
click Enable to establish the connection.
A message is displayed on the status information bar (at the top of
the administrator interface) that states "Remote assistance
CONNECTED" while an outbound secure connection to Sophos Support Services is open. This
connection will be closed by the Sophos Technical Support engineer who is
working on your assistance request, or the session will be closed
automatically within 72 hours. When the session is closed, the
connection message will disappear from the status information
bar.
To close a remote assistance session to Sophos
Technical Support:
On the Email ApplianceHelp window sidebar, click Sophos Support.
The Sophos
Assistance form is displayed in the content
pane.
In the Enable/disable remote assistance section,
click Disable to terminate the connection. The
"Remote Assistance CONNECTED" indicator on the status information bar
(at the top of the administrator interface) is no longer displayed. The
connection must remain open until Sophos Technical Support has finished working on
your assistance request. If you disable remote assistance while a
Support engineer is still troubleshooting your request, the connection
will be terminated. The session will be closed automatically within 72
hours, but you can close it at any time.