Device Configuration : Monitor and Analyze : Diagnostics : Support Access
Support Access
The Support Access function enables support staff to connect to the WebAdmin of Sophos Firewall OS without knowing a certain login account. The HTTPS traffic of the Sophos Firewall OS session is proxied by the Support Access function. Identification of Sophos Firewall OS happens through an access ID which the admin of Sophos Firewall OS must tell the support staff. All connections between Sophos Firewall OS and the Support Access function are initiated by Sophos Firewall OS on TCP port 22.
The general process of the access can be described in the following steps:
1. Enable the Support Access on Sophos Firewall OS under Device Configuration > Diagnostics > Monitor and Analyze > Support Access and click the toggle switch.
2. Confirm the upcoming message with OK.
3. From the drop-down menu Grant Access For select the time the access is valid.
4. Click Apply to update the settings.
5. Confirm the upcoming message with OK.
* Sophos Firewall OS establishes a secure control connection to APU and negotiates a unique Access ID.
6. Communicate the Access ID to the support.
 
The support uses this Access ID to login to Sophos Firewall OS. The control connection remains established until the specified time, which is displayed next to Access Until.
You can disable the connection manually any time by clicking the toggle switch and confirming the disable message with OK.