Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/nsg/sophos-connect/help/en-us/index.html?contextId=generate-technical-support-report

Generate technical support report

You can generate a technical support report containing VPN configuration information, connection events, provisioning details, SSO authentication information, browser details, and endpoint information to help troubleshoot connectivity issues.

To generate the technical support report, do as follows:

  1. On the Sophos Connect client, click the three dots on the upper-right corner, and select About.

  2. Click Generate technical support report.

    A zip file named scvpntsr.zip is generated.

  3. Save the file.

    You can send the file to Sophos Support, if needed.