Received connection reset from gateway: <gateway name>

This error applies to SSL VPN connections only. This message is logged in the scvpn.log file (in the install folder).

Cause

SSL VPN settings are changed on XG Firewall, a user is manually disconnected or XG Firewall restarts. If the connection uses SSL VPN over TCP, XG Firewall sends a connection reset request. If the connection uses SSL VPN over UDP, the connection may reconnect automatically depending on the idle time-out period.

Remedy

Import a new configuration file into the Sophos Connect client and then reconnect.
  1. If your firewall administrator hasn't sent you the file, go to the user portal and download it.
  2. Otherwise, go to the user portal to download the ovpn file.