Sophos Connect dashboard will not open

If the Sophos Connect dashboard won't open, follow these instructions.

Cause

If the Sophos Connect dashboard doesn't open, or it doesn't respond when you click the tray icon, the Sophos Connect GUI is stuck in an infinite loop and can't respond to external input.

Remedy

  • On Windows: Open Task Manager and select the Details tab. Find scgui.exe and then right-click and select End task. Restart the application from the desktop shortcut.
  • On macOS: Open Activity Monitor and find the Sophos Connect process. Open this process and select Force Quit. Restart the application from LaunchPad.