Cannot connect to policy gateway: <gateway name>

The information below only applies if your firewall administrator configured a provisioning (.pro) file.


The provisioning file is misconfigured. This could be due to any of the following reasons:

  • Invalid gateway hostname or IP address.
  • Invalid port or outgoing blocked port.
  • The policy gateway is unreachable because it's turned off.


  1. Check the provisioning file for the following:
  2. Make sure the value assigned to the gateway attribute is correct.
  3. Make sure the value assigned to the user_portal_port attribute matches the user portal HTTPS port setting on XG Firewall.
  4. If the provisioning file is configured correctly, contact your firewall administrator to troubleshoot further.