Policy mismatch error. Import a new policy for this connection.

This error applies to SSL VPN connections only.

Cause

The Sophos Connect client tried to establish an SSL VPN connection with an existing policy it has saved for this connection.

The firewall administrator changed the SSL VPN settings on XG Firewall after an SSL VPN connection was established and saved by Sophos Connect.

Remedy

The connection was created by importing an ovpn file. The user must download and import a new ovpn file from XG Firewall user portal to re-establish the SSL VPN tunnel.
Note If the firewall administrator changes the SSL VPN policy on XG Firewall while the tunnel is in a connected state, and it's an SSL VPN over TCP tunnel, then the Sophos Connect client detects and disconnects the tunnel with an error. If it's an SSL VPN over UDP tunnel, then you have to wait for the inactivity timer to delete the tunnel. You must download and import a new ovpn file from the XG Firewall user portal to successfully re-establish the SSL VPN tunnel.