SA disabled or deleted by gateway

This error applies to IPsec VPN connections only.

Cause

The gateway sent an IKE delete request then the tunnel was deleted. This could be due to any of the following reasons:

  • The firewall administrator changed the policy on the firewall. This sends an IKE delete request to all the active SAs on the firewall.
  • The firewall administrator manually deleted all of the IPsec connections for this user on the firewall.

Remedy

Try to reconnect. If you can't reconnect, contact your firewall administrator to troubleshoot further.