Timed out waiting for server response

This error applies to SSL VPN connections only.


The SSL VPN policy is misconfigured on XG Firewall. Possible reasons for the failure are as follows:

  • Override hostname is configured, but it does not resolve to a valid or correct public IP address.
  • DDNS is configured, but it does not resolve to the correct or valid public IP address.
  • Both Override hostname and DDNS aren't configured, and the WAN port doesn't have a public IP address.


  • If you used a provisioning file to import the connection, update the policy connection settings menu (on the Sophos Connect client).
  • If you used an ovpn file to create the connection, export a new ovpn file from the user portal and re-import it in the Sophos Connect client.