Troubleshooting: Couldn't upload new firmware

New firmware doesn't upload if the file is incompatible or corrupt, or if the hardware doesn't have the standard configuration.

Condition

Reasons for failure in uploading new firmware.

Cause

Wrong or incompatible firmware image.

Remedy

You're uploading a firmware image that's incompatible with the active version. For compatible versions, go to Sophos Licensing Portal and see the versions listed for the device.

Cause

Incorrect firmware image or appliance hardware.

Remedy

The appliance (hardware, virtual, or software) hardware configuration doesn't meet the firmware requirements. For more details, see Sophos documentation. For hardware appliance details, see the Release notes. For virtual and software appliance details, see the Virtual and software appliance installation guide.

Cause

Corrupt firmware.

Remedy

Use a different firmware version. Alternatively, download the firmware image from Sophos Licensing Portal and move XG Firewall to it.