Generate passcodes manually

If a user has no access to passcodes (for example, if the authenticator is temporarily unavailable), you can generate them manually.

You must manually generate an OTP token and provide it to the user.
  1. Go to Authentication > One-time password.
  2. Find the user and click Edit .
  3. Scroll to Additional codes and click Add .
    The firewall generates passcodes.
  4. Send a passcode to the user.
  5. Click Save.