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SMTP quarantine shows the complete list of your quarantined emails. You can perform the following actions on these emails:

  • Sort based on date range, sender, and subject
  • Filter based on the listed options
  • Release
  • Release and report false positives marked as Spam and Probable Spam to SophosLabs.
  • Delete

Release Spam Quarantined Email

You can release only quarantined spam. You can do it in one of the following ways:

  • Click Release against an email.
  • Select the emails, select Release from the available options and click Go.
  • Release from the emailed quarantine digest.


You cannot release or download virus-infected emails.

The firewall scans the released emails and delivers these to your inbox.