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Change password

You can change your user portal password.

When you sign in to the user portal from the WAN or VPN zone, you may be asked to enter a CAPTCHA.


You can only change your password through the user portal when you use the Sophos Firewall local database for authentication (rather than an external server such as Active Directory).

  1. Go to Personal > Change Password.
  2. On the page, you see these details:

    • Username: Shows the username with which you access the user portal.
    • Current-Password: Enter the current password.
    • New-Password: Enter a new password. Enter the password again to confirm.
  3. Click Save.

    "Change Password"