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Last update: 2022-06-29

Quarantine settings

The quarantine digest is emailed to users. It contains a list of the spam emails Sophos Firewall quarantines.

The list includes all spam to the recipient's individual and alias addresses and is emailed at the configured frequency. The digest contains the date and time of email receipt, sender and recipient email addresses, and the email subject.

Note

The quarantine digest is available only on XG 105 and SG 105 and higher models.

  • You can release the quarantined emails from Email > SMTP quarantine on the web admin console.
  • Alternatively, users can release their quarantined emails from the user portal. See Quarantine.

You can specify the general settings, the quarantine area, and the reports to skip in MTA mode.

General settings

  1. Go to Email > Quarantine settings.
  2. Select Enable quarantine digest to create a quarantine digest for users.
  3. For Email frequency, select the frequency of emailing the digest, the time, and the day of the week.
  4. Enter the From email address to show the sender's address in the digest.
  5. For Display name, enter a name.
  6. For Release link settings, select one of the following options for the IP address or hostname to use in the release links in the digest:

    • Reference user portal IP: Select this option and then select the port.

      The firewall uses the IP address of the selected port in the release links.

      Other users must release their quarantined emails from the user portal.

    • IP address or hostname: It's the IP address or hostname you've specified on Administration > Admin settings > Admin console and end-user interaction. See Admin and user settings.

    Example

    User portal port: 3311

    Release link for IP address (10.8.9.54): https://10.8.9.54:3311/webconsole/Controller?mode=458

    Release link for hostname (myfirewall): https://myfirewall:3311/webconsole/Controller?mode=458

Note

You can't click the link in the quarantine digest email to release emails directly. The link in the quarantine digest email takes you to the user portal. You must sign in and release the emails from there.

  1. Click Send test email to verify the quarantine digest.
  2. Click Apply.

Quarantine area

To specify the size of the quarantine area, select a disk size.

A disk usage check runs every five minutes and deletes older emails, lowering usage from 90 percent and above to 60 percent of the specified size.

Skip quarantine reports

Under Skip address patterns, enter the email addresses whose quarantined emails you want to exclude from the quarantine digest, then click the plus Plus button button.

For example, you can add the alias email address sales@company.com. The firewall won't include quarantined emails to this address in the digest sent to users belonging to this alias.

General settings

In legacy mode, you can specify the general settings.

  1. Go to Email > Quarantine settings.
  2. Select Enable quarantine digest to create a quarantine digest for users.
  3. For Email frequency, select the frequency of emailing the digest, the time, and the day of the week.
  4. Enter the From email address to show the sender's address in the digest.
  5. For Display name, enter a name.
  6. For Release link settings, select one of the following options for the IP address or hostname to use in the release links in the digest:

    • Reference user portal IP: Select this option and then select the port.

      The firewall uses the IP address of the selected port in the release links.

      Other users must release their quarantined emails from the user portal.

    • IP address or hostname: It's the IP address or hostname you've specified on Administration > Admin settings > Admin console and end-user interaction. See Admin and user settings.

    Example

    User portal port: 3311

    Release link for IP address (10.8.9.54): https://10.8.9.54:3311/webconsole/Controller?mode=458

    Release link for hostname (myfirewall): https://myfirewall:3311/webconsole/Controller?mode=458

Note

You can't click the link in the quarantine digest email to release emails directly. The link in the quarantine digest email takes you to the user portal. You must sign in and release the emails from there.

  1. Click Send test email to verify the quarantine digest.
  2. Click Apply.

Apply quarantine settings to users

You must apply the quarantine settings to users. You can do this on Authentication > Groups or Users.

Alternatively, you can do it from Quarantine settings. Do as follows:

  1. Scroll down and click Change user's quarantine digest settings.
  2. To apply the settings to a group, filter by Group.
  3. Select the users.

    Here's an example:

    Users who can receive the quarantine digest

  4. Optionally, you can update the email address of individual users. Click the edit button Edit button, edit the email address, then click the save button that's shown next to the email address.

    Edit email address

  5. Click Apply.

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