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Troubleshooting mesh networks

How to fix some of the most common issues with mesh networks.

The mesh network isn't usable.

The mesh network is visible, but clients can't connect to the internet.

You might have misconfigured your network.

  • Check if you have at least one root access point and one mesh access point.
  • Make sure you've connected the root access point to the network through a wired LAN connection.
  • Check if your mesh access points are on the same channel.
  • Make sure the access points that aren't part of the mesh network are on a different channel.
The mesh network isn't visible.

The mesh network is established, but endpoint computers can't see the mesh SSID.

The mesh network may take up to five minutes to be available after configuration.

  • Restart your access points and wait five minutes for the network to appear.
  • Check if the Spanning Tree Protocol (STP) blocks your mesh configuration.
  • Test the connection by broadcasting only mesh on the root access point and a visible SSID on the repeater access point. If it's visible, mesh works.
Not all access points are visible in the mesh network.

You've configured the mesh network, but there are connection gaps.

Some access points may not be connected to the mesh network.

  • Make sure that all mesh access points have the configuration. To obtain a configuration, you must initially connect the access points with a wired LAN connection. After you've saved the configuration, you can disconnect the mesh access points (except for the root access point) and restart them.
  • Make sure that you've connected only one access point to the network with a LAN cable.
A second mesh SSID does not work.

You can only have one mesh network per access point.