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The XG Series hardware appliances will reach end-of-life (EOL) on March 31, 2025. Click here to see the XG to XGS migration documentation.

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Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/index.html?contextId=user-portal-personal

Personal

If you're a local user in the firewall, you can change your name and user portal password.

Change password

You can change your user portal password.

When you sign in to the user portal from the WAN or VPN zone, you may be asked to enter a CAPTCHA.

Note

You can only change your password through the user portal when you use the firewall's local database for authentication rather than an external server such as Active Directory.

  1. Go to Personal > Change Password.

  2. On the page, you see these details:

    • Username: Shows the username with which you access the user portal.
    • Current-Password: Enter the current password.
    • New-Password: Enter a new password. Enter the password again to confirm.

  3. Click Save.

    Change Password.

Personal information

The device administrator sets your personal details, such as name, sign-in details, and email address, when you're registered. You can change your name.

  1. Go to Personal > Personal Details.

  2. On the page, you see these details:

    • Username: Shows the username with which you access the user portal.
    • Name: Enter the name of the user.
    • Email: Shows the email address configured by the administrator.

  3. Click Save.

    Personal Information.