Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=user-portal-quarantine

Quarantine

SMTP quarantine shows the complete list of your quarantined emails. You can perform the following actions on these emails:

  • Sort based on date range, sender, and subject
  • Filter based on the listed options
  • Release
  • Release and report false positives marked as Spam and Probable Spam to SophosLabs.
  • Delete

Release Spam Quarantined Email

You can release only quarantined spam. You can do it in one of the following ways:

  • Click Release against an email.
  • Select the emails, select Release from the available options and click Go.

Note

You can't click the link in the quarantine digest email to release emails directly. The link in the quarantine digest email takes you to the user portal. You must sign in and release the emails from there.

Warning

You can't release or download virus-infected emails.

The firewall scans the released emails and delivers these to your inbox.