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The XG Series hardware appliances will reach end-of-life (EOL) on March 31, 2025. Click here to see the XG to XGS migration documentation.

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diagnostics

Diagnostics allows you to view and set various system parameters for troubleshooting purposes.

Command

system diagnostics

Syntax

system diagnostics
ctr-log-lines <250-10000> [traceroute | traceroute6]
purge-all-logs
purge-old-logs
selftest
show [cpu | interrupts | syslog | version-info | ctr-log-lines | memory | sysmsg | disk | subsystem-info | uptime]
show version-info
subsystems [Access-Server] [Bwm | CSC | IPSEngine | LoggingDaemon | MTA | Msyncd | POPIMAPDaemon | Pktcapd | SMTPD | SSLVPN | SSLVPN-RPD | WebProxy] [debug | purge-log | purge-old-log]
utilities [arp | bandwidthmonitor | connections | dnslookup | dnslookup6 | drop-packet-capture | netconf | netconf6 | ping | ping6 | process-monitor | route | route6 | traceroute | traceroute6]

Options

ctr-log-lines <250-10000> [traceroute | traceroute6]

Sets the number of lines to show in the log files in the Consolidated troubleshooting report (CTR). See Troubleshooting logs and CTR.

Available range: 250 to 10000

Default: 10000

purge-all-logs

Purges all log files. The empty files remain in the folder.

purge-old-logs

Purges all compressed (.gz) log files.

selftest

Runs basic tests to validate the network interface card. This command is only applicable to XGS devices.

show [cpu | interrupts | syslog | version-info | ctr-log-lines | memory | sysmsg | disk | subsystem-info | uptime]

Use diagnostics to view the current status of various systems such as CPU and memory usage.

show version-info

Shows the firewall's serial number, device ID, appliance model, and version information.

subsystems [Access-Server] [Bwm | CSC | IPSEngine | LoggingDaemon | MTA | Msyncd | POPIMAPDaemon | Pktcapd | SMTPD | SSLVPN | SSLVPN-RPD | WebProxy] [debug | purge-log | purge-old-log]

When you use subsystems, configure each subsystem individually.

utilities [arp | bandwidthmonitor | connections | dnslookup | dnslookup6 | drop-packet-capture | netconf | netconf6 | ping | ping6 | process-monitor | route | route6 | traceroute | traceroute6]

Utilities provides a number of systems to help with troubleshooting.