Troubleshooting: Couldn't upload new firmware
New firmware doesn't upload if the file is incompatible or corrupt, or if the hardware doesn't have the standard configuration.
Wrong or incompatible firmware image.
Cause
You're uploading a firmware image that's incompatible with the active version.
What to do
Go to Firewall Installers to see compatible versions for the device.
Incorrect firmware image or appliance hardware.
Cause
The appliance (hardware, virtual, or software) hardware configuration doesn't meet the firmware requirements.
What to do
- For hardware appliance details, see the Release notes.
- For virtual and software appliance details, see the Virtual and software appliance installation guide.
Corrupt firmware
Cause
The firmware is corrupt.
What to do
Use a different firmware version. Alternatively, download the firmware image from Firewall Installers and move Sophos Firewall to it.