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The XG Series hardware appliances will reach end-of-life (EOL) on March 31, 2025. Click here to see the XG to XGS migration documentation.

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https://docs.sophos.com/nsg/sophos-firewall/21.0/Help/en-us/webhelp/onlinehelp/index.html?contextId=CLI-system-settings-reset-MFA-for-admin

Reset multi-factor authentication for Admin user

If you have multi-factor authentication (MFA) for the default administrator, you can reset MFA for the default administrator. You can do this if the MFA device isn't available or you want to change your MFA device.

This option only appears if you've configured MFA for the default administrator in Administration > Device access.

Reset MFA for default admin.

To reset MFA for the default administrator, do as follows:

  1. Enter 2 for System Configuration.
  2. Enter 7 for Reset multi-factor authentication for Admin user.

  3. Enter y to reset MFA for the default administrator.

    Reset MFA result.

  4. Sign in to the web admin console using the administrator password only.

  5. Follow the pop-up instructions.

    Reset MFA pop-up.

  6. Once done, click Back to sign-in page and sign in with MFA.

For more information, see Multi-factor authentication (MFA) for default admin.