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The XG Series hardware appliances will reach end-of-life (EOL) on March 31, 2025. Click here to see the XG to XGS migration documentation.

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License synchronization

If license synchronization doesn't take place for 90 consecutive days, or 180 consecutive days for airgap licenses, the security subscriptions are deactivated. Only the Base Firewall license and Enhanced Support subscription remain active.

After 70 days, you'll get an alert showing that the firewall will be deactivated in 20 days if you don't synchronize your licenses. Go to Administration > Licensing and click Synchronize.

License sync reminder alert.

For airgap licenses, after 160 days, you'll get an alert showing that the firewall will be deactivated in 20 days if you don't upload a new airgap license. Download it from Sophos Central and upload it to the firewall. See Air gap licensing info.

Airgap license sync reminder alert.

After 90 days, or 180 days for airgap licenses, you'll get an alert showing that your licenses have expired.

License sync expiry alert.

The incommunicado period (no license synchronization period) resets if license synchronization succeeds.

During the incommunicado period, users can sign in, and traffic continues to flow, but without the firewall's protection.

Deactivated subscriptions.

The licensing.log file shows the following information:

License deactivation logs.

If license synchronization succeeds after 90 days, or 180 days for airgap licenses, the remaining license subscriptions appear as follows:

Activated subscriptions.

After synchronization, the licensing.log file shows the following information:

License activation logs.