Tools

This page provides diagnostic tools to test and troubleshoot network issues such as packet loss, connectivity errors or discrepancies in the Firewall Manager network.

Go to System Management > System Settings > Diagnostics > Tools to view the various statistics.
  • Ping
  • Trace route
  • Name lookup
  • Route lookup
Ping

Ping is a most common network administration utility used to test the reachability of a host on an Internet Protocol (IP) network and to measure the round-trip time for messages sent from the originating host to a destination computer.

Ping sends ICMP echo request/replies to test connectivity to other hosts. Use standard ICMP ping to confirm that the server is responding. Ping confirms that the server can respond to an ICMP ping request.

Use Ping diagnostically to:
  • Ensure that a host computer you are trying to reach is actually operating or address is reachable or not
  • Check how long it takes to get a response back
  • Get the IP address from the domain name
  • Check for the packet loss
IP Address/Host Name
IP Address or fully qualified domain name to be pinged.
It determines network connection between Firewall Manager and host on the network. The output shows if the response was received, packets transmitted and received, packet loss if any and the round-trip time. If a host is not responding, ping displays 100% packet loss.
Interface
Interface through which the ICMP echo requests are to be sent.
Size
Ping packet size
Range - 1 to 65507
Trace Route

Trace Route is a useful tool to determine if a packet or communications stream is being stopped at the Firewall Manager, or is lost on the Internet by tracing the path taken by a packet from the source system to the destination system, over the Internet.

Use traceroute to:
  • find any discrepancies in the Firewall Manager network or the ISP network within milliseconds
  • trace the path taken by a packet from the source system to the destination system, over the Internet
IP Address/Host Name
IP Address or fully qualified domain name.
It determines network connection between Firewall Manager and host on the network. The output shows all the routers through which data packets pass on way to the destination system from the source system, maximum hops and Total time taken by the packet to return measured in milliseconds.
Interface
Interface through which the requests are to be sent.
Name Lookup

Name lookup is used to query the Domain Name Service for information about domain names and IP addresses. It sends a domain name query packet to a configured domain name system (DNS) server. If you enter a domain name, you get back the IP address to which it corresponds, and if you enter an IP address, then you get back the domain name to which it corresponds. In other words, it reaches out over the Internet to do a DNS lookup from an authorized name server, and displays the information in the user understandable format.

IP Address/Host Name
IP address or fully qualified domain name that needs to be resolved.
DNS Server IP
DNS server to which the query is to be sent.
Route Lookup

If you have routable networks and wish to search through which Interface Firewall Manager routes the traffic then lookup the route for the IP address.

IP Address
IP address that needs to be resolved.