Reset Configuration or Passwords

The options on the Reset Configuration or Passwords tab let you delete the passwords of the shell users. In addition, you can execute a factory reset, and you can reset the system ID of Sophos UTM on AWS.

Reset System Passwords

Executing the Reset System Passwords Now function will reset the passwords of the following users:

  • root (shell user)
  • loginuser (shell user)
  • admin (predefined administrator account)

In addition, to halt the system, select the Shutdown system afterwards option.

Security Note – The next person connecting to the WebAdmin will be presented an Admin Password Setup dialog window. Thus, after resetting the passwords, you should usually quickly log out, reload the page in your browser, and set a new admin password.

Besides, shell access will not be possible anymore until you set new shell passwords on the Management > System Settings > Shell Access tab.

Factory Reset

The factory reset function resets Sophos UTM on AWS back to the default configuration. It deletes the following data:

  • System configuration

  • Web filter cache

  • Logs and reporting data

  • Databases

  • Update packages

  • Licenses

  • Certificates

  • Passwords

  • High availability status

The Sophos UTM on AWS version number remains the same and all firmware and pattern updates that were installed are retained.

Note: Sophos UTM on AWS will shut down once a factory reset has been initiated.

UTM ID Reset

With the Reset UTM ID Now function you reset the system ID of Sophos UTM on AWS to a new, random value.

Note – If a Sophos UTM on AWS is connected to Sophos UTM Manager, and you reset its Sophos UTM on AWS system ID, Sophos UTM on AWS will connect as a new device. If necessary, you can merge the two devices.