After you have subscribed to Sophos UTM on AWS, you are eligible to receive Sophos technical support. Sophos offers Premium support for all customers who select PAYG pricing. Premium support provides 24/7 technical support direct from Sophos support engineers. To receive this support, you’ll need to register your product with the AWS Marketplace Product Support Connection (https://aws.amazon.com/marketplace/support-contacts).
In addition to the benefits of Premium, AWS customers can also purchase another level of supported called Enhanced Plus. This support tier is only available to customers who deploy Sophos UTM BYOL but gives priority case handling and VIP access to senior resources. For more information, please contact firstname.lastname@example.org.
Note – For more information on the Sophos support levels, see https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Plans.pdf