Sophos offers a comprehensive range of customer support services for its security solutions. Based on the support/maintenance level, you have various levels of access and committed response time by the Sophos service department and/or Sophos NSG Certified Partners.
All support cases concerning Sophos UTM on AWS are processed via the MyUTM Portal. You may open a support case via a web form by clicking Open Support Ticket in New Window. For more information, see the MyUTM User Guide.