User Portal: Mail Quarantine

On this tab, end users can view and release messages held in quarantine.

Note – The Mail Quarantine tab is available if either POP3 or SMTP has been activated in WebAdmin and the users have been configured to use these services. If users should receive emails both via SMTP and POP3, the emails will be organized into two tabs POP3 Quarantine and SMTP Quarantine, both providing a similar functionality.

The Mail Quarantine tab shows an overview of all emails addressed to the users but blocked and quarantined by Sophos UTM on AWS. For POP3 quarantine emails to be listed, users have to enter their POP3 credentials on the POP3 Accounts tab.

Sort and Filter Quarantined Emails

By default, all emails are shown. If the list contains more than twenty emails, it is split into several chunks which can be browsed with Next (>) and Previous (<) buttons.

Users can influence which items are displayed:

Sort by: By default, the list is sorted by time of arrival. Messages can be sorted by date, subject line, sender address, and message size.

and show: The checkbox allows to display 20, 50, 100, 250, 500, 1000, or all messages per page. Note that showing all messages may take a lot of time.

Several elements on the page let users filter their emails:

Manage Quarantined Emails

Users can apply actions on a message using the drop-down list in front of the message. An action can also be applied to several selected messages. Use the checkbox in front of each message or click a message to select it. Then select one of the actions available in the drop-down list below the table. The following actions are available:

Note – The allowed actions depend on the reason why the email was quarantined, and on the WebAdmin settings. Users can only release messages they are explicitly allowed to. Only an administrator can release all messages held in quarantine.

Select global cleanup action: Here you find several deletion options that will be applied on messages globally, that is, regardless whether they are selected and/or displayed or not.

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