Getting Software and Certificates

The UTM User Portal is available to all remote access users. From this portal, you can download guides and tools for the configuration of your client. You should get the following user credentials for the User Portal from your system administrator: IP address, username, and password.

Especially for the IPsec remote access based on authentication with X.509 certificate, the User Portal offers the Sophos IPsec Client software, the configuration files, and necessary keys.

  1. Start your browser and open the User Portal.

    Start your browser and enter the management address of the User Portal as follows: https://IP address (example:

    A security note will be displayed.

    Accept the security note. Depending on the browser, click I Understand the Risks > Add Exception > Confirm Security Exception (Mozilla Firefox), or Proceed Anyway (Google Chrome), or Continue to this website (Microsoft Internet Explorer).

  2. Log in to the User Portal.

    Enter your credentials:

    Username: Your username, which you received from the administrator.

    Password: Your password, which you received from the administrator. Please note that passwords are case-sensitive.

    Click Login.

  3. On the Remote Access page, download the tools and/or configuration guide for setting up your remote access connection.

    This page can contain up to five sections, depending on the remote access connection types (IPsec, SSL, L2TP, PPTP, iOS devices) your administrator enabled for you.

    At the top of most of the sections you find a help icon which opens the respective remote access guide.

The IPsec VPN section contains the executable client software, configuration file, and certificate (if selected) for the remote access client.

In the Export password field, enter a password to secure the PKCS#12 container before downloading the certificate. Note that you will need the security password of the certificate later on.

Start the download processes by clicking the respective Download button. Download all files and store them in a location of your choice. You will need all those files later on when installing and configuring the Sophos IPsec Client.

  1. Close the User Portal session by clicking Log out.

The rest of the configuration takes place on the Sophos IPsec Client.

Note – The Sophos IPsec Client runs on Windows XP, Vista, 7, 8 and 10.

© 2019 Sophos Limited Sophos UTM 9.600