Get the software and certificates

The User Portal offers a configuration guide and a customized SSL VPN client software, which includes software, certificates, and configuration. The available installers support most business applications such as native Outlook, native Windows file sharing, and many more.

  1. On your mobile device, start your browser and open the User Portal.

    Start your browser and open the User Portal.

    Open the User Portal using this format: https://IP address. Example:

    A security note may show.

    Accept the security note. Depending on the browser, click I Understand the Risks > Add Exception > Confirm Security Exception (Mozilla Firefox), or Proceed Anyway (Google Chrome).

  2. Log in to the User Portal.

    Enter your credentials:

    Username: The username you received from your administrator.

    Password: The password you received from your administrator.

    Click Login.

  3. Go to Remote Access.

    This page can contain multiple sections, depending on the remote access connection types (IPsec, SSL, L2TP, PPTP, iOS devices) your administrator enabled for you.

    Most sections have a help icon that links to the respective configuration guide.

  1. In the SSL VPN section, download one of these packages:

    • First download: A complete software package with the pertinent key for a new installation.

    • Second download: A package to update an already installed SSL VPN client with new keys.

    • Third download: All files for the configuration of SSL VPN on Linux, MacOS X, BSD, and Solaris.

    Cross Reference: For setting up SSL VPN on Linux, MacOS X, BSD, and Solaris, please see the installation instructions on

  2. Click Download to start the download process.

  3. Click Log out to close the User Portal session.

The rest of the configuration takes place on your client device.