Setting a Support Contact

You can set the contact information for the person Sophos should contact, if your appliance experiences a problem. This information is added to any system status alerts that are submitted to Sophos as part of the managed web appliance and management appliance support program.

  1. On the Configuration > System > Alerts & Monitoring page, select the Support tab.
  2. Select the Activate appliance support alerts check box.
  3. For Critical alerts, provide the Name and Email of the person Sophos should contact.

  4. Note A non-critical alert indicates a transient error that Sophos would like to investigate. These alerts do not indicate a problem with web filtering.
  5. Click Apply.