Get additional help

To get help from Sophos Support:

  1. Click Help in the top right of the user interface and select Create Support Ticket.
  2. Fill in the form. Be as precise as possible so that Support can help you effectively.
  3. Optionally, select Enable Remote Assistance. This enables Support to directly access your Sophos Central session to be better able to help you.
  4. Click Send.

Sophos will contact you within 24 hours.

Note If you selected Remote Assistance, this function is enabled when you click Send. Remote Assistance will automatically be disabled after 72 hours. To disable it sooner, click on your account name (upper right of the user interface), select Licensing & Administration, and click the Sophos Support tab.

Submit feedback

To submit feedback or a suggestion to Sophos Support:

  1. Click Help in the top right of the user interface and select Give Feedback.
  2. Fill in the form.
  3. Click Send.

Additional help

You can also find technical support as follows: