Troubleshooting for AWS

If there are problems with adding an AWS environment, run the uninstall script and try again.

You can find a link to the uninstall script in Sophos Cloud Optix. To uninstall an AWS environment, do as follows.

  1. Go to Settings and click Environments.
  2. Make sure you're on Cloud Environments.
  3. Find the environment with problems and click the dustbin icon.

    You see a dialog that includes the script you need.

  4. Run the script provided.
  5. Then add your AWS environment again.