Integrate with Jira

You can integrate Sophos Cloud Optix with Jira so that it can create or update Jira tickets for alerts.

In Jira Integration you configure the link between your Sophos Cloud Optix account and your Jira account, so that the two services can interact. In Jira integration permissions you'll find more detail on the Sophos Cloud Optix fields and permissions and how they are used in Jira.

In Sophos Cloud Optix, do as follows:

  1. Go to Settings > Integration.
  2. Click Jira.
  3. Enter your Jira URL and the username and password needed to connect to it. Also enter the project key for the project where you want the tickets to be created.
  4. In Alert Levels:
    1. Select which Sophos Cloud Optix alerts (for example, Critical) you want to create Jira tickets for.
    2. Optionally, change the Jira priority set for each alert level in Sophos Cloud Optix.
  5. Select Automatic if you want to have Jira tickets created automatically when there is an alert.
    If you don't select this, the alert in Sophos Cloud Optix includes an option to create a Jira ticket manually.
  6. In Alert Post By, choose how Jira updates tickets.
    • Consolidated: Updates the existing Jira ticket if another resource is affected by the same alert, or if the status changes (as in the Sophos Cloud Optix alerts page). This is the default.
    • Affected Resources: Creates a parent Jira ticket containing only the title of the alert. Then creates a separate Jira sub-task for each resource affected by the alert, puts the alert details in it, and links it to the parent.
  7. To turn on the integration, click Enable and then Save.

In your alerts, you'll now see an option to create a ticket (if you accepted manual ticketing) and an icon linking to the Jira ticket when it's created.

Image of icon linking to Jira in an alert