Troubleshooting for Azure

How to resolve problems with adding Microsoft Azure environments.

Check the following:

  1. You must run the on-boarding script provided by Sophos using Microsoft Azure PowerShell on the Microsoft Azure console. You must not use Windows PowerShell on a local computer.
  2. Make sure the Microsoft Azure environment has not already been added to a different Sophos Cloud Optix account. Environments can only be added to one account.
  3. Make sure you have the required permissions in the Microsoft Azure environment you want to add.
  4. If you want to include AKS clusters when adding an Microsoft Azure environment, check that the Microsoft Azure account running the script has the additional permissions required.

If you still have problems, you can remove the environment and start again. To remove the environment, do as follows:

  1. Check avidsecure-script-output.log for errors.
  2. Follow the instructions in Remove your Azure environment.
  3. Add your environment again.