These are the release notes for Sophos Secure Email for Android, managed by Sophos Mobile.
View the product documentation at Sophos Mobile.
Minor bug fixes.
Sophos Secure Email for Android can’t show messages that are larger than 3 MB.
Sophos Secure Email for Android doesn’t support email encryption such as S/MIME or PGP. Also, Sophos Secure Email for Android doesn’t support the verification of digitally signed emails. You can view S/MIME-signed emails, but you can’t verify the signature. You might not be able to view emails at all that are signed with a different certificate, such as PGP.
On some devices, Sophos Secure Email for Android might show the policy check window every time it starts. This issue can be caused by a poor network connection with recurring connection losses.
Solution: Stop the app (remove it from the list of recent apps) and restart it.
In rare cases, Sophos Secure Email for Android stops responding while showing the registration window that is part of the enrollment process.
Solution: Stop the app (remove it from the list of recent apps) and restart it.
Currently, Sophos Secure Email for Android doesn’t support viewing PDF documents in Google PDF Viewer.
Solution: Open PDF documents in a different app, for example in Adobe Acrobat Reader.
On some devices, Sophos Secure Email for Android stops responding while unenrolling from Sophos Mobile.
Solution: Stop the app (remove it from the list of recent apps) and restart it to check that it’s unenrolled.
Sophos Secure Email for Android only works when you configured a secure screen lock method such as PIN, Pattern, or Password. The app might fail to open if you set no or an insecure screen lock method such as Swipe.
Currently, Sophos Secure Email for Android only supports the IPv4 protocol and can’t be used with IPv6 networks.
Sophos Secure Email for Android doesn’t support the Samsung DeX Pad docking stations or similar devices. The app might stop responding when running in the DeX UI, which the device uses when connected to a DeX Pad docking station.
Sophos Secure Email for Android uses the Firebase Cloud Messaging notification service. This service only works reliably when you set the date and time on the device correctly.
We recommend that you use the automatic date and time setting.
When Sophos Secure Email for Android registers with an Exchange server whose SSL certificate isn’t signed by a trusted CA, the app shows a general connection error instead of a more specific error that indicates the certificate issue.
You can’t view PDF attachments that are larger than about 10 MB.
Solution: Open the file in Sophos Secure Workspace.
Some Samsung tablets don’t play the configured alarm for calendar event notifications.
We’ve seen this issue on a Samsung Galaxy Tab 4 and a Samsung Galaxy Tab A.
On some devices, photos that you take with Sophos Secure Email for Android and attach to a new email are of low quality.
We’ve seen this issue on a Huawei Mate 10 and a Samsung Galaxy Tab A.
When you take a photo and attach it to a new email, you can select the photo’s quality and size. If you select the “Original size” option, Sophos Secure Email for Android doesn’t send the attached photo.
Solution: Select a lower quality.
When you select the “Real push notification” or “New email without information” notification setting, Sophos Secure Email for Android shows a second, unrelated notification for each “New email” notification.
Solution: Select a different notification setting.
Sophos Secure Email for Android can’t show messages that are larger than 3 MB.
Sophos Secure Email for Android doesn’t support email encryption such as S/MIME or PGP. Also, Sophos Secure Email for Android doesn’t support the verification of digitally signed emails. You can view S/MIME-signed emails, but you can’t verify the signature. You might not be able to view emails at all that are signed with a different certificate, such as PGP.
Supported mail servers:
Supported mail server protocols:
Install Sophos Secure Email for Android from Google Play.
You can find technical support for Sophos products in any of these ways:
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