These are the release notes for Sophos Secure Email for iOS, managed by Sophos Mobile.
View the product documentation at Sophos Mobile.
Minor bug fixes and improvements.
Minor bug fixes and improvements.
Previously, users had to select emails before they could do any actions.
When they show external images for an email, there’s a new option to turn on external images for the sender.
Sophos Secure Email for iOS doesn’t receive “New email available” notifications when you’re using an HCL Domino or Traveler mail server.
Sophos Secure Email for iOS doesn’t support email encryption such as S/MIME or PGP. Also, Sophos Secure Email for iOS doesn’t support the verification of digitally signed emails. You can view S/MIME-signed emails, but you can’t verify the signature. You might not be able to view emails at all that are signed with a different certificate, such as PGP.
Because Sophos Secure Email for iOS doesn’t support the voice control system added with iOS 13, the dictation feature isn’t available on devices with iOS 13, iPadOS 13, and later.
When searching for local contacts, entries with accented characters in their name, such as umlauts, aren't found.
In rare cases, the calendar might stop syncing when Sophos Secure Email for iOS runs for a long time with a poor network connection.
Solution: Close the app (double-press the Home button and swipe up on the app in the app list) and restart it.
Sophos Secure Email for iOS only supports writing plain-text emails. Support for RTF and HTML emails is planned for a future app version.
In rare cases, Sophos Secure Email for iOS doesn’t show email and appointment notifications, although you turned on notifications.
Solution: Close the app (double-press the Home button and swipe up on the app in the app list) and restart it.
In search results, Sophos Secure Email for iOS disables actions (reply, forward, delete, etc.) for emails stored on the server but not on the device.
There’s no badge displayed on the app icon when you’re using a Microsoft Exchange server.
Sophos Secure Email for iOS doesn’t mark spelling mistakes in email text.
If the password contains special characters such as umlauts, authentication with Exchange Online (Microsoft 365) might fail.
Sophos Secure Email for iOS doesn’t receive “New email available” notifications when using an HCL Domino or Traveler mail server.
Sophos Secure Email for iOS doesn’t support email encryption such as S/MIME or PGP. Also, Sophos Secure Email for iOS doesn’t support the verification of digitally signed emails. You can view S/MIME-signed emails, but you can’t verify the signature. You might not be able to view emails at all that are signed with a different certificate, such as PGP.
Because Sophos Secure Email for iOS doesn’t support the voice control system added with iOS 13, the dictation feature isn’t available.
In rare cases, users might get locked out of Sophos Secure Email after you reset the Sophos container password. Users can’t open the app to set a new password.
Solution: To resolve the issue, do as follows:
Supported mail servers:
Supported mail server protocols:
For HCL Traveler, Sophos Secure Email only supports Exchange ActiveSync 14.0 and 14.1.
Install Sophos Secure Email for iOS from the App Store.
You can find technical support for Sophos products in any of these ways:
Copyright © 2022 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.
Sophos, Sophos Anti-Virus, and SafeGuard are registered trademarks of Sophos Limited. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.