These are the release notes for Sophos Intercept X for Mobile for Android devices.
View the product documentation at Sophos Mobile.
Also, App Protection can’t prevent interaction with an app that runs in a multi-window mode, such as split-screen, floating windows, or tiny windows.
For some Android versions and devices, Gmail doesn’t attach log and trace files to the email you send to Sophos support.
Solution: Send log and trace files with a different email app than Gmail.
On some devices, Android doesn’t restore Sophos Intercept X for Mobile app settings when you reinstall the app or install it on another device using the same Google account.
This issue is caused by the Android Backup Service.
Web Filtering supports the following browsers:
On Android 6.0 and later, Sophos Intercept X for Mobile can’t monitor copying files to the device at all times. This is a known issue of the Android functionality we use for monitoring SD card access.
For example, the app can’t detect copying files from a computer connected via USB.
This limitation doesn’t affect copy operations initiated by the user on the device, such as downloading files from the internet to the SD card.
On Android 6.0 and later, an app isn’t allowed to change a Wi-Fi configuration added by another app or by the user. Therefore, QR Code Scanner can only change the Wi-Fi password of networks added by Sophos Intercept X for Mobile.
App Protection can’t protect apps running in Samsung pop-up view.
Pop-up view is a feature of some Samsung devices, such as the Samsung Galaxy S7 and S8.
On some devices, Android turns off the Sophos Accessibility Service, which Web Filtering requires. Sophos Intercept X for Mobile detects this and asks the user to turn on the service again.
On some devices (such as the Asus Zenpad 10), Android turns off the Sophos Accessibility Service, which Web Filtering requires, when Sophos Intercept X for Mobile is updated.
Solution: Either turn on the service in the Android settings or restart the device.
Because of Android limitations, App Protection can only prevent user interaction with a password-protected app via the app’s user interface. Users can still interact with the app via other apps like Google Assistant or Android system functionality.
Also, App Protection can’t prevent interaction with an app that runs in a multi-window mode, such as split-screen, floating windows, or tiny windows.
For details, see Sophos Mobile - Access to protected / controlled apps still possible by 3rd party apps.
Because of Android limitations, Wi-Fi Security can’t detect ARP Spoofing on devices running Android 10 or later.
You can install Intercept X for Mobile from Google Play on Chrome OS devices supporting Android apps, such as all Chromebooks launched after 2019.
When Intercept X for Mobile runs on Chrome OS, the following limitations apply:
For requirements and details about managing Sophos Intercept X for Mobile with Sophos Mobile, see Mobile Threat Defense with Sophos Intercept X for Mobile in the Sophos Mobile administrator help.
Install Sophos Intercept X for Mobile from Google Play.
For the free version of Sophos Intercept X for Mobile, visit the Sophos Community at Sophos community and search for other users who are experiencing the same problem.
For Sophos Intercept X for Mobile managed by Sophos Mobile, you can find technical support in any of these ways:
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