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Sophos Network Security Hardware

Sophos Hardware EoL Policy

The general principles of the Sophos Hardware End-of Life (EoL) Policy are:

  • If customers upgrade an older appliance to a successor model, they can move their existing service contracts to the new model. Successor models can be found in the Retirement calendar for Sophos UTM/SG, Sophos Firewall, Sophos Wireless, Sophos RED, and other network products under “Migration path”.
  • In the case of an RMA (exchange of failed hardware), the customer receives a model of the same or newer revision. In case the model has already passed its EoL date but is still under a valid support service contract, Sophos will send either a replacement unit of the same model (if available) or an alternative model of the same or better capacity at its discretion. The replacement unit will be shipped with a current software release and might not be able to support the original software release used on the defective unit. Existing subscriptions and support services can be moved to the new unit.
  • Eligibility to request an RMA depends on the warranty terms and on the support plan purchased for the product. For hardware warranty terms, please check the Hardware Warranty Policy and for support plans, please check your License Schedule and the Support Plans page.
  • Older models might not be able to support all features of a new software release. Therefore, Sophos may require customers to upgrade to a new model if they want to make use of all software features.
  • If the software running on an appliance is reaching its EoL, customers are required to upgrade to new software that has been declared as a replacement for the original software. If the current appliance model is not supported by the new software, the customer is required to upgrade to a newer model which is supported by the new software.

Sophos Hardware Lifecycle

"Hardware lifecycle".

  • Sophos will send an End-of-Sales (EoS) / EoL notification to channel partners, usually giving them a notice period of up to 90 days before the EoS date to allow them to make final purchases.
  • After the EoS date, support and hardware maintenance will be provided to customers with a valid support and/or warranty contract for the Post-EoS-Support Phase, i.e., until the End-of-Life date of the hardware. If service contracts are still valid beyond this End-of-Life date, the remaining terms can be moved to supported successor models.
  • The duration of the Post-EoS-Support Phase varies by product (see diagrams above). For example, Sophos Firewall XGS Series hardware will be supported for at least five (5) years after the EoS date.
  • The last date to order an extension for hardware replacement, technical support, and subscription service contracts is 12 months before the End-of-Life date for the relevant product.