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Remove access for a Sophos Partner

If you’re a Super Customer, you can allow designated Sophos Partners to create and manage cases for you. If you grant a Sophos Partner access, they can also view all your assets. See Allow a Sophos Partner to manage your account. You can remove access at any time.

To remove access for a Sophos Partner, do as follows:

  1. Go to Sophos Support and sign in if you haven’t already done so.
  2. Scroll down to find My Partners.

    This is a list of designated Sophos Partners that you can allow to manage your account. It shows the partners who have access and those you can give access to.

  3. Click Revoke data access under the partner you want to remove access from.

    Revoke Partner access.

  4. Click Confirm.

    This partner can no longer access your account. If there are any open cases that the partner created for you, these transfer to you. The partner can no longer access these cases.