How do I manage a critical issue?
If you have a critical issue, you must create a Sophos Support case and then contact us. The Customer/Partner Care team handles care cases, and Sophos Support handles technical support cases.
To manage a critical issue, do as follows:
- Go to Sophos Support and sign in if you haven’t already done so.
- Create a case, see Create a Customer/Partner care case or Create a Technical support case.
- Make a note of your case number.
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Find For Critical Cases on the home page.
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Select your region.
This shows you the correct number to call.
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Call us and give us your case number.
Don’t have a Sophos Support account?
If you don’t have Sophos Support account yet, do as follows:
- Go to Sophos Support and find For Critical Cases on the home page.
- Select your region.
- Call us and give us as much information as possible.