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RMA centers

There are regional RMA teams available to assist with questions after an RMA has been submitted. They can help with replacement status inquiries, shipment details, return instructions, and return label requests. Depending on the region to which your firewall was shipped, you may contact the appropriate team using the details below:

Service region RMA team email address
UK, Ireland, and non-EU member countries of Europe emea_rma@sophos.com
European Union (EU Member countries) nl_rma@sophos.com
Africa africarma@sophos.com
APAC apacrma@sophos.com
Japan jprma@sophos.com
USA, Canada, and LATAM americas.rma@sophos.com
India indiarma@sophos.com