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Support Services Guide – Enhanced, Enhanced Plus, TAM

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As a Sophos partner, you will find an overview of all services to support your customers in our partner portal.

Sophos Technical Support offers customers and partners three distinct Enhanced support service options: Enhanced, Enhanced Plus and Technical Account Manager. This Support Services Guide documents what is offered for customers who purchased one of these three support plans with respect to the operation of their Products. It also includes support services available to Sophos partners. This document does not cover UTM9 or Cyberoam products.

Note

Capitalized terms used in this document shall have the meanings assigned to them in Sophos End User License Agreement, unless stated otherwise.

This document includes the following: