Support Implementation Services
The Support Implementation Services team is responsible for deploying smaller engagements with customers when they require additional assistance in setup and configuration (considered outside of typical Sophos Support “break/fix” responsibilities) and do not require a full deployment with the Sophos Professional Services team. The engagement will be limited to 4 hours and will have a limited defined scope of what can be completed during the allotted time and maximum requirements on the size of the implementation. Where there is an urgent need for a Professional Services engagement, provided the request meets the scope of SIS, this team can be brought in to complete the work at short notice.
Note
Sophos Support engineers are not deployment consultants. They do not scope projects considering the business objectives etc.- this is where Professional Services and Support differ. For example, it’s common for larger endpoint deployments to require custom scripting leveraging the customer’s specific deployment tool – this is where PS, or SIS, can and will help whereas Support cannot.
The SIS team is limited in scope to Sophos Firewall, Central Endpoint/Server, and Central Email. For further information please contact your sales rep or Sophos Support.
Additional engagements can be scheduled for the following:
- Sophos Email configuration