ESG (Central Endpoint/Server)

Boundaries / Scope

The following is an outline of the tasks and knowledge transfer that may be completed during a Sophos Central Endpoint/Server Basic Implementation engagement.

Activation of Sophos Central License(s)
Endpoint/Server deployment planning
SEC to Central configuration OR competitor removal review/testing (1 product version)
Device installation process
GPO, 3rd party tools (e.g. SCCM, PDQ, etc.)
Review installation logs
Deployment testing (up to 5 devices)
Endpoint/Server Agent GUI
Tamper Protection
Events/Logging
Self-Help
Knowledge transfer and configuration of Endpoint/Server Base Policies
Threat Protection
Defining Exclusions
Web Control
Logs and Reports
Events
Review/Implement Active Directory Synchronization
Q&A (as time permits)

Out of scope engagements

The following areas are considered ‘out of scope’ for Sophos Central Endpoint engagements.

Any additional hardware or software configuration is not listed in this service description.
Development of custom software or scripts
Any integration with existing or current client backup software technologies or processes
Any integration with existing password management tools or software
Network troubleshooting and/or reconfiguration
Any application or host system tasks that encompasses coding, scripting, application, system performance and/or troubleshooting.
Anything not outlined in the above description is not within the scope of the service.
If a larger engagement is required or items required out of scope the customer may need a Professional Services engagement.
Use of this service outside of the following hours: 9-5 EST Mon-Fri