In large migration scenarios, we advise you to contact our Sophos Professional Services before hand for further recommendations.
Reflexion archive export assistance
Customers should contact the Sophos Reflexion (RFX) Support team to arrange for the export of their message archive, on or before 31 March 2023. Sophos Reflexion customers who have already migrated to Sophos Central Email with their RADAR archives should also contact Sophos Reflexion (RFX) Support team to arrange for export of their archive, on or before 31 March 2023. We will not be able to entertain requests to export archive after 31 March 2023, because of technical limitations.
What's the last date to request for export of archives?
March 31, 2023
What's the last date for processing emails through Reflexion?
March 31, 2023
What's the last date to access Reflexion portal?
March 31, 2023
When was the end of Life for Reflexion first announced?
May 13, 2021
Where are the communications for EoL Reflexion?
The following resources are some of the published resources regarding end of life.
Will the Reflexion portal still be available after End of Life?
No, the portal will only be available for internal support. Customers won't be able to log in after EoL and will only be presented with an EoL banner.
Can Reflexion message history and logs be exported?
No, there's no export feature. These would need to have been copied before the end of life.
How can I start receiving my email again?
You can immediately update your MX records with your domain host/provider and send emails directly to your mail server or mail server provider. Alternatively, you can stay protected by signing up for a Sophos Email trial and following our setup guides.
Can you requeue or redeliver these emails?
No, emails can't be requeued or redelivered after March 31st. Emails will need to be resent.
Will any lost inbound emails need to be resent?
No, emails rejected after March 31st must be resent by the original sender. We can't provide a list of rejected mail after end of life.
Sophos Email configuration
How does a customer receive a trial license for Sophos Email?
Customers can sign up for a free trial at Sophos Central Free Trial for 30 days.
What if I’ve signed up for a trial previously, and what happens when it expires? Can I still sign up?
When the license expires, access to Central Email is revoked. However, we continue to process all emails without any loss in protection for the first 10 days, using the last known configuration in Central Email. For the next 20 days, only essential protection is applied to the emails. After the entire grace period of 30 days is over, emails are rejected.
Please contact your sales account manager to provide a trial license extension if a trial account was used previously or is about to expire.
How can I access my settings so I can migrate off of Reflexion?
As part of the end of life, Reflexion will no longer be available. Therefore, access to Reflexion services isn't available anymore. You can contact Reflexion Technical Support if a configuration is required for migration purposes.
Will I need to update my DNS records, such as MX, SPF, DMARC, DKIM?
What configuration changes are needed on mail servers?
Follow the steps detailed in our setup guides depending on your mailserver. See Email Security
What are some of the differences between Reflexion and Sophos Email?
The following recorded Webinar about the Reflexion EOL is available to learn what you need to do and for an introduction to Sophos Email.