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Supported migration paths

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Migration support

Learn about support options for migrating to Sophos Firewall, including supported paths from Sophos UTM and third-party firewalls, stakeholder roles, and required information for migration assistance requests.

Warning

If you attempt the migration without using one of the supported options below, such as Sophos Partners or Sophos Professional Services, and later contact Sophos Support, you'll be redirected to one of these options. Firewall migrations between platforms are complex and are typically not covered by the standard break-fix support.

Migrate from Sophos UTM

Sophos offers a Migration Desk to all Partners free of charge, which helps plan, execute, and verify migrations from Sophos UTM to Sophos Firewall, as well as XG to XGS hardware migrations.

Who to contact

Expect a response within 2 business days with the next steps and documentation needed to proceed.

How to submit a technical issue

When submitting a request, please include the following information:

  • Customer contact information
  • Sophos Firewall model and firmware versions
  • Number of appliances to be migrated and the deadline
  • How much time is available for the cutover
  • IP schema document

Migrate from third-party firewalls

Learn how to get assistance when migrating from SonicWall, Fortinet, Palo Alto Networks, and other third-party firewalls to Sophos Firewall, including who to contact and the information required when submitting a technical issue.

Who to contact

  • Please contact your Sophos Partner for more information on migrating from SonicWall, Fortinet, or Palo Alto Networks to Sophos Firewall.
  • For questions regarding the migration tool, please contact Sophos Professional Services.
  • For technical issues related to the migration process, please contact Sophos Technical Support.

How to submit a technical issue

When submitting a technical issue, please include the following information:

  • The third-party firewall's backup (where possible)
  • Screenshot of the Sophos Firewall and the third-party firewall migration configuration (where applicable)
  • The firmware version and model type of the third-party firewall backup
  • The firmware version and model type of Sophos Firewall you want to import to
  • The XML backup generated when using the migration tool